pg62 Frequently Asked Questions

All players must be at least 21 years of age to register and play on pg62. This is a legal requirement under PAGCOR's regulations governing online casino gaming in the Philippines. pg62 enforces this through mandatory identity verification (KYC) before releasing any withdrawal. Accounts found to belong to individuals under 21 will be immediately suspended and reported to PAGCOR.

For KYC verification at pg62, you need to submit a valid government-issued photo ID — a Philippine passport, driver's license, SSS ID, PhilHealth ID, or UMID are all accepted. You will also need proof of your current address, such as a utility bill or bank statement issued within the last three months. If using a bank account for withdrawals, a screenshot showing your registered account name is required. KYC is a one-time process before your first withdrawal.

No. pg62 strictly enforces a one-account-per-player policy. Creating duplicate accounts — whether to claim welcome bonuses again or for any other reason — is a violation of pg62's Terms and Conditions. If multiple accounts belonging to the same individual are identified, all accounts will be permanently closed and all balances, including any winnings, will be forfeited. pg62 uses automated and manual systems to detect duplicate registrations.

On the pg62 login page, click the "Forgot Password" link. Enter your registered email address or Philippine mobile number and pg62 will send you a password reset link or OTP. Follow the instructions to set a new password. If you no longer have access to your registered email or mobile number, contact pg62's 24/7 live chat support with your registered name and ID to verify your identity and recover your account.

You can request account closure at any time by contacting pg62 support via live chat. Before submitting your request, withdraw any remaining balance to your verified GCash, PayMaya, or bank account. Accounts cannot be closed while a withdrawal is pending or while an active investigation is in progress. If you are closing your account due to gambling concerns, pg62 recommends activating self-exclusion instead, which prevents re-registration during the exclusion period.

To deposit via GCash on pg62, log in to your account, go to the Deposit section, and select GCash as your payment method. Enter the amount you want to deposit — the minimum is displayed on the deposit screen — and confirm. You will be redirected to the GCash payment page to authorize the transaction using your GCash MPIN. Under normal network conditions, GCash deposits on pg62 are credited to your account balance instantly.

The minimum deposit on pg62 varies by payment method. For GCash and PayMaya, the minimum is generally ₱100 PHP. For bank transfers via BPI, BDO, or Metrobank, the minimum is typically ₱500 PHP due to bank processing requirements. For Visa and Mastercard, the minimum is ₱200 PHP. All current minimums and maximums are displayed in real time inside your pg62 account's deposit section and may be updated periodically.

For verified pg62 accounts, GCash and PayMaya withdrawals are typically processed within 15 minutes under normal conditions. Bank transfers to BPI, BDO, and Metrobank usually take up to two hours during standard banking hours. Visa and Mastercard withdrawals take one to three business days depending on your card issuer. Your first-ever withdrawal requires KYC verification to be completed before funds are released, which may add processing time on that initial transaction only.

pg62 does not charge platform-side fees on standard deposits or withdrawals made via GCash, PayMaya, BPI, BDO, or Metrobank. However, your payment provider — your bank or e-wallet — may apply its own transaction or processing fees depending on the account type you hold with them. For Visa and Mastercard, some card-issuing banks in the Philippines apply a foreign transaction or currency conversion fee; check directly with your bank if you are unsure.

Yes, pg62 accepts deposits via BDO and BPI bank transfers, as well as Metrobank. After selecting your bank in the deposit section, pg62 will provide the receiving account details. Transfers typically reflect within two hours during regular banking hours. Note that deposits must come from a bank account registered under the same name as your pg62 account — third-party deposits are not accepted and will be reversed.

If your deposit hasn't appeared in your pg62 balance after the expected processing time — instant for GCash/PayMaya, up to two hours for bank transfers — contact pg62's 24/7 live chat support immediately. Have your transaction reference number or screenshot ready. The support team can trace the payment and manually credit your account if the funds were received on pg62's end but not auto-posted due to a technical delay. Most cases are resolved within 30 minutes.

pg62 offers a large selection of slot games including popular JILI slots titles such as Golden Empire, Fortune Gems, Super Ace, and Crazy 777. The platform also features slots from other leading providers. Games are available in a range of themes — classic fruit machines, mythology, adventure, and Filipino-inspired themes. All slots on pg62 use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes on every spin.

Yes. pg62 is fully optimized for mobile play through your smartphone browser — no app download is required. The platform works smoothly on Android and iOS devices using Chrome, Safari, or any modern mobile browser. All games, including live casino tables, JILI slots, and bingo, are accessible on mobile. Simply visit pg62.cam on your phone's browser, log in to your account, and play directly without installing anything.

Yes. pg62 features a live casino section with real human dealers streaming in real time, including Ezugi Live dealer games. Available live tables include baccarat, roulette, blackjack, dragon tiger, and various poker variants. Ezugi Live on pg62 offers multiple table limits to suit different bankrolls. Live casino games are streamed in high definition and run 24 hours a day, so there is always a table open regardless of your schedule.

All slot games on pg62 use certified RNG (Random Number Generator) systems that produce genuinely unpredictable results on every spin. RTP (Return to Player) percentages vary by game — JILI slots typically publish RTPs ranging from 96% to 98%, and this information is available within each game's help or paytable screen. pg62 operates under a PAGCOR license, which requires that all games meet regulatory fairness and RNG certification standards.

Yes, pg62 includes a sports betting section where you can wager on PBA (Philippine Basketball Association) games, NBA, UFC, boxing, and other major sports events. Betting markets include game winner, handicap, over/under totals, and live in-play betting on selected events. All sports bets are placed using your pg62 account balance in Philippine Peso. Sports betting on pg62 is available through the same account you use for casino games — no separate registration needed.

pg62 offers a welcome bonus for new players on their first deposit. The bonus is credited to your account automatically after a qualifying deposit is made. Bonus funds come with a wagering requirement — meaning the bonus amount must be wagered a specified number of times on eligible games before you can withdraw winnings derived from it. The current welcome bonus offer, wagering requirements, eligible games, and expiry period are displayed in the Promotions section of your pg62 account.

A wagering requirement is the number of times you must wager the bonus amount before bonus-derived winnings can be withdrawn. For example, if you receive a ₱500 bonus with a 20x wagering requirement, you need to place ₱10,000 in total bets using that bonus before withdrawing. Progress is tracked in real time in your pg62 account dashboard. Not all games contribute equally to wagering requirements — slots typically contribute 100% while some table games contribute less.

Not always. Each pg62 bonus offer specifies which games are eligible for wagering with bonus funds. JILI slots and most online slots are typically fully eligible. Live casino games, sports betting, and certain table games may have restricted or zero contribution toward wagering requirements when played with bonus funds. Always check the specific terms of each promotion in your pg62 Promotions section before using bonus funds, so you understand exactly where they can be applied.

Yes. All bonuses on pg62 have a validity period during which you must complete the wagering requirements. If the wagering requirements are not met before the bonus expires, the bonus funds and any associated winnings are automatically forfeited. The expiry date and time for each bonus is displayed in your pg62 account under Active Bonuses. pg62 does not extend bonus validity periods, so make sure to check the expiry before accepting any promotional offer.

Yes. pg62 is a PAGCOR-licensed online gaming platform, meaning it is legally authorized to offer casino games, sports betting, and related services to eligible Filipino players. PAGCOR (Philippine Amusement and Gaming Corporation) is the government body responsible for regulating gaming in the Philippines. Playing on a PAGCOR-licensed site like pg62 means your funds, gameplay, and personal data are subject to regulatory oversight and enforceable player protections under Philippine law.

pg62 provides several responsible gaming tools accessible directly from your Account Settings. You can set daily, weekly, or monthly deposit limits, configure loss limits, enable session time reminders, or activate a cooling-off period of 24 hours to 30 days. All limits take effect immediately. Decreasing a limit is instant; increasing one requires a 48-hour waiting period. These tools are there to help you stay in control — pg62 encourages every player to use them proactively.

Self-exclusion is a tool that permanently closes your pg62 account for a minimum of six months, up to an indefinite period. Once activated, you cannot log in, deposit, or re-register during the exclusion. Any remaining balance is returned to your verified payment method. To activate it, go to Account Settings, select Responsible Gaming, choose Self-Exclusion, pick your duration, and confirm. If you cannot log in, contact pg62 live chat support and they will process the exclusion for you immediately.

pg62 offers 24/7 customer support via live chat directly on the platform — average response time is under three minutes. You can also reach the team by email at [email protected], with responses typically within two hours. Support is available every day from 12:00 AM to 11:59 PM PHT. Whether you have questions about your account, a pending withdrawal, a bonus issue, or responsible gaming tools, the pg62 support team is ready to help.