Contents
Important Notice: This Privacy Policy forms part of the agreement between you ("the Player") and pg62 ("the Operator"). By registering an account or using the pg62 platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal information as described herein. If you do not consent, please do not register or continue to use the platform.
1 Introduction
pg62 ("we," "us," "our," or "the Operator") operates the online casino and sports betting platform accessible at pg62.cam. pg62 holds a valid license issued by the Philippine Amusement and Gaming Corporation (PAGCOR) and provides gaming services exclusively to eligible Filipino players.
We are committed to protecting the personal information of all Players who use our platform. This Privacy Policy has been prepared in accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as issued by the National Privacy Commission of the Philippines.
This Policy applies to all personal data we collect, use, store, and process in connection with your registration, identity verification, gaming activity, payment transactions, customer support interactions, and any other use of the pg62 platform. It applies regardless of whether you access the platform from Metro Manila, Cebu, Davao, or any other location in the Philippines.
This Privacy Policy should be read together with pg62's Terms & Conditions, which set out the broader contractual relationship governing your use of the platform. In the event of any conflict between this Policy and the Terms & Conditions regarding the handling of personal data, this Privacy Policy shall prevail.
2 Data Controller
For the purposes of the Philippine Data Privacy Act of 2012, pg62 acts as the Personal Information Controller with respect to the personal data of its Players and website visitors. This means pg62 determines the purposes and means by which your personal data is processed.
pg62 has designated a Data Protection Officer (DPO) responsible for overseeing compliance with applicable data protection law and this Privacy Policy. Inquiries, access requests, and privacy complaints may be directed to the pg62 support team, which will route data protection matters to the DPO.
Where pg62 engages third-party service providers to process personal data on its behalf (such as payment processors or KYC verification providers), those third parties operate as Personal Information Processors and are contractually bound to process data only on pg62's documented instructions and in compliance with applicable Philippine law.
3 Personal Data We Collect
pg62 collects the following categories of personal data in the course of providing its gaming services:
3.1 Account Registration Data
- Full legal name (first name, middle name, last name)
- Date of birth
- Philippine mobile number
- Email address
- Home address in the Philippines
- Username and encrypted password
3.2 Identity Verification (KYC) Data
- Copies of government-issued photo identification (passport, driver's license, UMID, SSS ID, PhilHealth ID)
- Proof of address documentation (utility bills, bank statements, barangay certificates)
- Selfie or live facial verification image where required
- Proof of payment method ownership (GCash account screenshot, PayMaya account details, bank account confirmation)
3.3 Financial Transaction Data
- Deposit and withdrawal transaction records including amounts, timestamps, and payment method identifiers
- GCash wallet number or PayMaya number (masked except for last four digits in display)
- Bank account details for BPI, BDO, or Metrobank transfers (account name and masked account number)
- Visa or Mastercard details where used (card number stored in tokenized form only; full card numbers are never stored by pg62)
3.4 Gaming Activity Data
- Game session logs including game titles played, wager amounts, wins and losses, session duration, and timestamps
- Bonus and promotional activity records
- Responsible gaming settings and limit configurations set by the Player
- Self-exclusion and cooling-off period records
3.5 Technical and Device Data
- IP address at the time of login and gameplay
- Device type, operating system, and browser version
- Session identifiers and authentication tokens
- General geolocation data derived from IP address (country and region level only; precise GPS location is not collected)
3.6 Customer Support Data
- Live chat transcripts and email correspondence with the pg62 support team
- Records of complaints, disputes, and resolutions
- Responsible gaming referral records where applicable
4 How We Collect Your Data
pg62 collects personal data through the following means:
- Direct collection: Information you provide when registering an account, completing KYC verification, making deposits or withdrawals, configuring responsible gaming settings, or contacting support.
- Automated collection: Technical data collected automatically when you access the pg62 platform, including IP address, device information, and session data, through server logs and session management systems.
- Cookies and tracking technologies: Session cookies and analytics tools used to maintain your login session, remember preferences, and analyze aggregated platform usage patterns. See Section 10 for full details.
- Third-party processors: Identity verification data confirmed through our KYC verification partner, and payment verification data confirmed through our integrated payment processors (GCash, PayMaya, bank transfer services).
pg62 does not purchase personal data from third-party data brokers or marketing lists. All personal data in our possession has been provided directly by you or generated through your use of the pg62 platform.
5 Legal Basis for Processing
Under the Philippine Data Privacy Act of 2012, pg62 relies on the following lawful bases for processing your personal data:
- Contractual necessity — processing required to fulfill our contractual obligations to you under the pg62 Terms & Conditions, including account management, payment processing, and delivery of gaming services.
- Legal obligation — processing required to comply with our obligations under PAGCOR's licensing conditions, the Anti-Money Laundering Act (Republic Act No. 9160 as amended), the Philippine Data Privacy Act, and related regulations including KYC verification and transaction record-keeping.
- Legitimate interests — processing necessary for fraud prevention, security monitoring, responsible gaming enforcement, and platform integrity investigations, where such interests are not overridden by your rights and interests.
- Consent — for optional processing activities such as promotional communications where you have provided affirmative opt-in consent. You may withdraw consent for such activities at any time without affecting the lawfulness of prior processing.
6 How We Use Your Personal Data
pg62 uses your personal data for the following specific purposes:
6.1 Account and Platform Operations
- Creating, maintaining, and managing your pg62 account
- Authenticating your identity at login and during account security events
- Processing deposits and withdrawals in Philippine Peso via GCash, PayMaya, BPI, BDO, Metrobank, Visa, and Mastercard
- Delivering gaming services and maintaining game session records
- Applying and tracking bonus and promotional offers
6.2 Regulatory Compliance
- Conducting Know Your Customer (KYC) verification as required by PAGCOR and AMLC
- Monitoring transactions for anti-money laundering and counter-terrorism financing compliance
- Enforcing age verification to ensure all Players are at least 21 years of age
- Maintaining records required by PAGCOR, the Bureau of Internal Revenue, and other competent Philippine regulatory authorities
- Responding to lawful requests from regulatory bodies, law enforcement agencies, or courts
6.3 Responsible Gaming
- Administering deposit limits, loss limits, session time reminders, cooling-off periods, and self-exclusion requests
- Identifying patterns of play that may indicate problem gambling behavior, as required under PAGCOR's responsible gaming framework
- Maintaining self-exclusion records to prevent re-registration during an active exclusion period
6.4 Security and Fraud Prevention
- Detecting and investigating fraudulent account activity, bonus abuse, and unauthorized access attempts
- Enforcing the single-account-per-player policy
- Verifying the legitimacy of payment transactions and investigating chargeback disputes
6.5 Customer Support
- Responding to your inquiries, complaints, and requests submitted via live chat or email
- Maintaining records of support interactions for quality assurance and dispute resolution
6.6 Platform Improvement
- Analyzing aggregated, anonymized gameplay and usage data to improve platform performance and game selection
- Diagnosing and resolving technical issues reported by or affecting Players
7 Data Sharing and Disclosure
pg62 does not sell or rent your personal data to third parties. We share personal data only in the following strictly limited circumstances:
7.1 Service Providers and Processors
pg62 engages third-party service providers who process personal data on our behalf under written data processing agreements. These providers include:
- Payment processors (GCash, PayMaya, BPI, BDO, Metrobank, and card scheme processors for Visa and Mastercard transactions)
- KYC and identity verification service providers
- Anti-fraud and transaction monitoring technology providers
- Platform hosting and cloud infrastructure providers
- Customer support platform providers
7.2 Regulatory and Legal Disclosures
pg62 will disclose personal data to competent authorities where required to do so by applicable Philippine law, including disclosures to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission, the Bureau of Internal Revenue, or any court of competent jurisdiction. Such disclosures are made only to the extent strictly required by the applicable legal obligation.
7.3 Business Transfers
In the event of a merger, acquisition, or sale of all or substantially all of pg62's assets, personal data held by pg62 may be transferred to the successor entity as part of that transaction. Players will be notified of any such transfer and of any material changes to this Privacy Policy that result from it.
pg62 does not share your personal data with third-party marketing companies, advertising networks, social media platforms, or data brokers for commercial purposes. Any sharing of data beyond what is described in this section requires your explicit prior consent.
8 Data Security
pg62 implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, destruction, or loss. These measures include, but are not limited to:
- Encryption in transit: All data transmitted between your browser and the pg62 platform is protected using TLS 1.2 or higher (SSL encryption), indicated by the padlock icon in your browser's address bar.
- Encryption at rest: Sensitive personal data stored on pg62's servers, including identity documents and payment method details, is encrypted using AES-256 encryption.
- Payment card tokenization: pg62 does not store full card numbers. All Visa and Mastercard payment details are processed and stored in tokenized form by our certified payment processor in compliance with PCI DSS standards.
- Access controls: Access to personal data is restricted to authorized pg62 personnel and contractors who require access to perform specific operational functions. Access is granted on a least-privilege basis and is logged and audited.
- Two-factor authentication: pg62 offers and recommends two-factor authentication (2FA) for all Player accounts. 2FA is also applied to all internal administrative access to systems containing personal data.
- Security monitoring: pg62 maintains continuous monitoring of its platform and infrastructure for security anomalies, unauthorized access attempts, and data breach indicators.
- Breach response: In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, pg62 will notify the National Privacy Commission within 72 hours of becoming aware of the breach, and will notify affected Players without undue delay where required.
While pg62 applies robust security measures, no system is entirely immune to security risks. You are responsible for maintaining the security of your own account credentials. Using a strong unique password and enabling two-factor authentication significantly reduces the risk of unauthorized account access.
9 Data Retention
pg62 retains personal data for the periods specified below, after which data is securely deleted or anonymized unless a longer retention period is required by law:
| Data Category | Retention Period | Legal Basis for Retention |
|---|---|---|
| Account registration data | 5 years after account closure | PAGCOR licensing & AMLC requirements |
| KYC / identity documents | 5 years after account closure | AMLA & PAGCOR compliance obligations |
| Financial transaction records | 10 years from transaction date | BIR record-keeping requirements |
| Gaming session logs | 5 years from date of session | PAGCOR audit and dispute resolution |
| Self-exclusion records | Indefinite (or 5 years post-exclusion end) | Responsible gaming regulatory obligation |
| Customer support records | 3 years from last interaction | Dispute resolution & quality assurance |
| Cookie and session data | Up to 12 months from collection | Platform functionality and security |
Where your account is closed as a result of a breach of the Terms & Conditions or following an investigation into fraud or prohibited conduct, pg62 may retain relevant records for a longer period for the purposes of legal proceedings or regulatory reporting.
10 Cookies and Tracking Technologies
pg62 uses cookies and similar session management technologies to operate the platform securely and to maintain your login session across pages. The cookies used by pg62 fall into the following categories:
10.1 Strictly Necessary Cookies
These cookies are essential for the pg62 platform to function. They maintain your authenticated session after login, store your session token securely, and remember your language and display preferences. These cookies cannot be disabled without preventing you from using the platform.
10.2 Functional Cookies
These cookies remember your platform preferences, such as your most recently played games or your preferred deposit method, to improve your experience on return visits. They do not track activity across third-party websites.
10.3 Analytics Cookies
pg62 may use privacy-compliant analytics tools to collect aggregated, anonymized data about how Players use the platform — including which game categories are most visited and which pages experience technical errors. This data is used exclusively to improve the platform and is never used to identify individual Players.
Analytics data is not shared with advertising networks or used for targeted marketing.
pg62 does not use third-party advertising cookies, cross-site tracking pixels, or behavioral profiling technologies. Your activity on the pg62 platform is not shared with social media platforms or advertising networks.
You may control cookie preferences through your browser settings. Blocking strictly necessary cookies will prevent you from logging into your pg62 account. Blocking functional or analytics cookies will not affect your ability to access and play games.
11 Your Privacy Rights
Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by pg62:
| Your Right | What It Means |
|---|---|
| Right to be Informed | You have the right to be told what personal data pg62 collects about you and how it is used — which this Privacy Policy provides. |
| Right of Access | You may request a copy of the personal data pg62 holds about you, including the categories of data, purposes of processing, and any third parties with whom it has been shared. |
| Right to Rectification | You may request correction of any inaccurate or incomplete personal data held by pg62. Account holders may update most information directly from within their account settings. |
| Right to Erasure | You may request deletion of your personal data. This right is subject to overriding legal and regulatory retention obligations — pg62 cannot delete data that must be retained under PAGCOR or AMLA requirements. |
| Right to Object | You may object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests, subject to applicable legal limitations. |
| Right to Data Portability | You may request that pg62 provide your personal data in a structured, commonly used, machine-readable format where technically feasible. |
| Right to Lodge a Complaint | You have the right to lodge a complaint with the National Privacy Commission of the Philippines if you believe pg62 has processed your personal data in violation of the Data Privacy Act of 2012. |
To exercise any of these rights, contact the pg62 support team via live chat or email at [email protected]. Please include your full registered name, account email address, and a clear description of your request. pg62 will respond within 30 calendar days and may require verification of your identity before processing the request.
12 Children's Privacy
The pg62 platform is strictly restricted to individuals who are 21 years of age or older, as required by PAGCOR's regulations governing online gaming in the Philippines. pg62 does not knowingly collect personal data from individuals under the age of 21.
Where pg62 discovers or has reasonable grounds to believe that an account has been registered by or is being used by an individual under 21 years of age, the account will be immediately suspended, all balances will be frozen pending review, and the matter may be reported to PAGCOR. Any personal data collected from an underage individual will be securely deleted following the resolution of any related compliance or legal obligations.
If you are a parent or guardian and believe that a minor in your care has registered an account on pg62, please contact our support team immediately via live chat. We will act promptly to investigate and close the account in accordance with our regulatory obligations.
13 Cross-Border Data Transfers
Some of pg62's third-party service providers — including certain KYC verification technology providers, cloud hosting infrastructure, and payment processing networks — may process or store data on servers located outside the Philippines.
Where personal data is transferred outside the Philippines, pg62 ensures that such transfers comply with the requirements of the Philippine Data Privacy Act of 2012, including by:
- Engaging only service providers located in countries with adequate data protection laws, or
- Requiring service providers to enter into contractual data protection agreements that impose obligations equivalent to those required under Philippine law, or
- Ensuring the transfer is necessary for the performance of our contractual obligations to you (e.g., processing an international payment card transaction).
pg62 does not transfer personal data to jurisdictions that have been identified by the National Privacy Commission as providing inadequate data protection without implementing appropriate safeguards.
14 Changes to This Privacy Policy
pg62 reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, regulatory requirements, our data processing practices, or the services we offer. The date of the most recent update is always displayed at the top of this page.
Where changes are material — meaning they significantly affect how we use your personal data or the rights available to you — pg62 will provide advance notice to registered Players via the email address on file or via a prominent notice on the Platform, no less than 14 days before the changes take effect.
Your continued use of the pg62 platform after the effective date of any updated Privacy Policy constitutes your acknowledgment and acceptance of the revised terms. If you do not accept the revised Policy, you should cease using the platform and request account closure in accordance with the Terms & Conditions.
The version of this Privacy Policy currently displayed at pg62.cam/privacy-policy is the binding version as of the date shown at the top of this page. We recommend reviewing this page periodically to stay informed of any updates.
15 Contact Information and Complaints
For all privacy-related inquiries, data subject access requests, correction requests, deletion requests, or complaints regarding pg62's handling of your personal data, please contact us through the following channels:
- Live Chat: Available 24 hours a day, 7 days a week, via the support widget on the pg62 platform. Average response time: under 3 minutes.
- Email: [email protected] — all privacy-related emails are escalated to the Data Protection Officer. Response within 2 business days.
Please include the following information in all privacy requests: your full registered name, the email address or mobile number linked to your pg62 account, a clear description of your request or complaint, and any supporting documentation.
If you are not satisfied with pg62's response to a privacy complaint, you have the right to escalate the matter to the National Privacy Commission of the Philippines (NPC), the competent supervisory authority under the Data Privacy Act of 2012. Information on lodging a complaint with the NPC is available on the NPC's official website.
This Privacy Policy was last reviewed and updated in January 2026. pg62 reserves the right to update this policy in accordance with Section 14. The version currently displayed on this page is the binding version applicable to all current Platform users.
Access to all real-money gaming on pg62 is restricted to individuals who are 21 years of age or older, in compliance with PAGCOR's regulations on online gaming in the Philippines. pg62 enforces this restriction through identity verification and reserves the right to request proof of age at any time. Personal data collected during age verification is processed and retained in accordance with this Privacy Policy and applicable Philippine law.