Your Responsible Gaming Tools at pg62
Every tool listed here is available to all pg62 players, directly inside your account settings. They take effect immediately when activated — no delay, no processing period.
Deposit Limits
Set a maximum amount you can deposit into your pg62 account over a daily, weekly, or monthly period. Once a limit is active, it cannot be increased immediately — any increase requires a 48-hour cooling period before taking effect. Decreasing a limit takes effect right away. This asymmetry is intentional: it's designed to make impulsive decisions harder to act on.
Loss Limits
Set a ceiling on the net losses you're willing to accept within a defined period — daily, weekly, or monthly. When your losses reach the set threshold, further wagering is automatically blocked for the remainder of that period. This tool is particularly useful if you find it difficult to walk away after a losing streak, which is one of the most common patterns in problem gambling behavior.
Session Time Reminders
Configure a reminder notification to appear after you have been playing for a specified duration — 30 minutes, 1 hour, 2 hours, or a custom interval you set. When the reminder appears, gaming pauses briefly and you are asked to confirm you want to continue. This simple friction point is highly effective at making players more aware of how long they have been playing.
Cooling-Off Periods
Temporarily suspend your pg62 account for a fixed period without permanently closing it. Available cooling-off durations are 24 hours, 7 days, 14 days, and 30 days. During a cooling-off period, your account is inaccessible for gaming and deposits. Pending withdrawals will still be processed. pg62 will not lift a cooling-off period before its stated expiry, regardless of any request to do so.
Self-Exclusion
Permanently or indefinitely exclude yourself from pg62 for a minimum period of six months, up to permanent exclusion with no end date. Once activated, your account is closed, all marketing communications are stopped, and you are blocked from re-registering during the exclusion period. Withdrawals of any remaining balance will be processed to your verified payment method. This tool is for players who feel they have a genuine problem and need a hard stop.
24/7 Support & Guidance
pg62's support team is available around the clock via live chat. If you are concerned about your gambling habits — or concerned about someone else — you can speak to a support agent confidentially at any time. Our team can help you activate any responsible gaming tool, guide you through the self-exclusion process, or point you toward additional help resources. There is no judgment. We are here to help.
Warning Signs of Problem Gambling
Problem gambling doesn't always look the way people expect. It rarely starts dramatically — it often develops gradually, and many people don't realize there's an issue until it's already significantly affecting their life. Here are the warning signs pg62 asks all players to be aware of — both for yourself and for people you care about.
Spending more than you planned. You deposit with the intention of spending a fixed amount but consistently go beyond it.
Chasing losses. After losing, you feel compelled to keep playing to win back what you lost rather than accepting the loss and stopping.
Lying about gambling. You hide the amount of time or money you spend on gaming from your family, partner, or friends.
Gambling with money you can't afford. You use money allocated for bills, food, rent, or other essential expenses to fund gaming activity.
Gambling to escape problems. You turn to gaming to cope with stress, anxiety, boredom, loneliness, or emotional difficulties.
Feeling anxious or irritable when not playing. You feel restless, preoccupied with gambling, or irritable during periods when you are not gaming.
Neglecting responsibilities. Gaming is affecting your work, studies, family obligations, or social relationships in a negative way.
Borrowing money for gambling. You have borrowed money from family, friends, or other sources to fund gaming, or to cover debts caused by gambling.
If you recognize three or more of these signs in yourself, it is time to use pg62's self-exclusion tool and seek support. Reaching out is not a weakness — it is the most important step you can take.
Quick Self-Assessment
Be honest with yourself. Tick any of the following that have applied to your gaming behavior in the past 30 days. This is for your own awareness — no data is submitted.
I have spent more money on gambling than I originally intended to in a single session.
I have thought about gambling often during the day, even when I'm not playing.
I have tried to cut back on my gambling but found it difficult to do so.
I have used gambling as a way to escape from stress, personal problems, or low mood.
After losing, I have returned another day to try to win back the money I lost.
I have lied to family members or friends about how much time or money I spend gambling.
Gambling has caused conflict in my relationships, affected my work, or created financial stress.
I have felt anxious, irritable, or uncomfortable when I was unable to gamble.
If you ticked two or more items, we strongly encourage you to use pg62's deposit limit or cooling-off tools, or contact our support team for a confidential conversation about your options.