pg62 Terms & Conditions

1 Definitions

For the purposes of these Terms & Conditions, the following definitions apply:

• "pg62" / "the Operator" / "we" / "us" refers to the company operating the pg62 online gaming platform, accessible at pg62.cam, holding a valid PAGCOR license.
• "Player" / "you" / "your" refers to any individual who registers for, accesses, or uses the pg62 platform.
• "Platform" refers to the pg62 website, mobile browser interface, and all associated services, games, and features available at pg62.cam.
• "Account" refers to the individual registered gaming account created by a Player on the pg62 Platform.
• "Balance" refers to the real-money Philippine Peso amount held within a Player's Account wallet.
• "Bonus Funds" refers to any non-cashable or wagering-restricted promotional credits added to a Player's Account as part of a bonus offer.
• "PAGCOR" refers to the Philippine Amusement and Gaming Corporation, the government body responsible for regulating gaming in the Philippines.
• "Wagering Requirement" refers to the number of times a bonus amount must be wagered before it or any associated winnings can be withdrawn.

2 Acceptance of Terms

By completing registration on the pg62 Platform, accessing your Account, or placing any wager, you confirm your unconditional acceptance of these Terms & Conditions, our Privacy Policy, and any additional rules or policies published on the Platform from time to time.

These Terms & Conditions apply to all forms of gameplay available on the pg62 Platform, including but not limited to slot games, live casino games, table games, sports betting, bingo, and e-sabong.

3 Eligibility

To register and use the pg62 Platform, you must satisfy all of the following eligibility conditions:

• You are at least 21 years of age, as required under PAGCOR's regulations for online gaming in the Philippines.
• You are legally permitted to participate in online gaming activities under the laws of your jurisdiction.
• You are not a resident of any jurisdiction where online gambling is prohibited by law.
• You are not a current employee, contractor, or immediate family member of pg62, its affiliates, or any game provider supplying games to the Platform.
• You are not self-excluded from pg62 or any PAGCOR-licensed gaming platform under a self-exclusion agreement currently in effect.
• You are not acting on behalf of another person for the purpose of circumventing any restrictions applicable to that person.

4 Account Registration

4.1 Single Account Policy

Each individual may hold only one registered Account on the pg62 Platform. The creation of duplicate or multiple Accounts by the same individual — whether using the same or different personal details, email addresses, mobile numbers, or payment methods — is strictly prohibited.

Where pg62 identifies multiple Accounts held by the same individual, all associated Accounts will be permanently closed and all Balances, including any winnings, will be forfeited. pg62 reserves the right to report such conduct to PAGCOR.

4.2 Accuracy of Information

You are required to provide accurate, complete, and current information during registration. This includes your full legal name, date of birth, Philippine mobile number, and a valid email address. You are responsible for keeping your Account information up to date and must notify pg62 immediately of any changes via the live chat support channel.

4.3 Account Security

You are solely responsible for maintaining the confidentiality of your login credentials, including your password and any two-factor authentication codes. pg62 will not be held liable for any losses arising from unauthorized Account access where reasonable security measures were available to the Player but not used.

pg62 strongly recommends enabling two-factor authentication and selecting a password that is unique to your pg62 Account. You must notify pg62 support immediately upon becoming aware of any unauthorized use of your Account.

4.4 Account Non-Transferability

Your pg62 Account is personal to you and may not be sold, transferred, or assigned to any third party. Any attempt to transfer Account ownership will result in immediate closure of the Account and forfeiture of any Balance.

5 Identity Verification (KYC)

pg62 is required under its PAGCOR license and applicable Philippine anti-money laundering laws to verify the identity of all Players before processing withdrawals. This process is commonly referred to as Know Your Customer (KYC) verification.

You will be required to submit one or more of the following documents to complete verification:

• A valid government-issued photo identification (Philippine passport, driver's license, SSS ID, PhilHealth ID, Unified Multi-Purpose ID, or UMID)
• Proof of current Philippine address (utility bill, bank statement, or barangay certificate issued within the last three months)
• Proof of ownership of the payment method used for deposits (e.g., screenshot of registered GCash or PayMaya account matching the registered name)

pg62 reserves the right to suspend withdrawal processing and withhold funds pending satisfactory completion of KYC where required. All KYC documents are handled in accordance with pg62's Privacy Policy.

6 Deposits

6.1 Accepted Payment Methods

pg62 accepts deposits in Philippine Peso (PHP) via the following payment methods: GCash, PayMaya, BPI, BDO, Metrobank, Visa, and Mastercard. Minimum and maximum deposit limits apply per transaction and may vary by payment method. Current limits are displayed in the deposit section of your Account dashboard.

6.2 Deposit Processing

GCash and PayMaya deposits are processed instantly under normal network conditions. Bank transfer deposits via BPI, BDO, and Metrobank typically reflect within two hours during standard banking hours. Card deposits via Visa and Mastercard are generally processed within minutes, subject to issuing bank approval.

6.3 Third-Party Deposits

pg62 does not accept deposits from payment accounts not registered in the Player's own name. Any deposit identified as originating from a third-party account will be reversed, and the Account may be suspended pending investigation. This policy exists to prevent money laundering and to protect Player Accounts from unauthorized use.

6.4 Deposit Currency

All deposits are accepted and credited in Philippine Peso. pg62 does not accept deposits in foreign currencies. No currency conversion is performed, and no conversion fees are charged on qualifying deposit methods.

7 Withdrawals

7.1 Withdrawal Eligibility

Withdrawals may only be processed to payment accounts registered in the same name as the pg62 Account. The minimum withdrawal amount and applicable processing times are as follows:

• GCash / PayMaya: Typically processed within 15 minutes for verified Accounts under normal conditions.
• BPI / BDO / Metrobank: Processed within two hours during standard banking hours.
• Visa / Mastercard: Processed within one to three business days, subject to the issuing bank's processing timeline.

7.2 Withdrawal Conditions

pg62 reserves the right to delay or withhold a withdrawal for the purpose of identity verification, investigation of suspected fraud or money laundering, or satisfaction of outstanding wagering requirements applicable to Bonus Funds. Players will be notified of any delay via the support chat or registered email address.

7.3 Withdrawal of Bonus-Derived Winnings

Winnings derived from Bonus Funds are not withdrawable until all applicable Wagering Requirements attached to those Bonus Funds have been fully completed. The withdrawal section of the Account dashboard displays the current wagering progress and remaining requirements at all times.

8 Bonuses & Promotions

8.1 General Bonus Terms

All bonuses, free spins, cashback offers, and other promotional incentives offered by pg62 are subject to the specific terms applicable to each promotion. Promotion-specific terms, including Wagering Requirements, eligible games, minimum deposit thresholds, and expiry dates, are published alongside each offer on the Platform.

8.2 Bonus Abuse

pg62 employs automated and manual monitoring systems to detect patterns of bonus abuse. Conduct considered to constitute bonus abuse includes, but is not limited to: creating multiple Accounts to claim first-deposit bonuses more than once; using betting patterns designed solely to meet Wagering Requirements without genuine gaming intent; and coordinating with other Players to exploit promotional offers. pg62 reserves the right to void bonuses and any associated winnings, and to close Accounts, where bonus abuse is determined to have occurred.

8.3 Bonus Expiry

Bonus Funds not used within the validity period specified for each promotion will expire automatically and be removed from the Account Balance without compensation. Wagering Requirements must be completed within the stated validity period; incomplete requirements will result in forfeiture of the Bonus Funds.

8.4 Amendments to Promotions

pg62 reserves the right to modify, suspend, or withdraw any promotional offer at any time, with or without prior notice. Changes to the terms of an ongoing promotion will not apply retroactively to Bonus Funds already credited to a Player's Account under the original terms of that promotion.

9 Gaming Rules

All games available on the pg62 Platform are governed by the individual game rules published within each game interface, in addition to the general terms set out herein. In the event of a conflict between game-specific rules and these Terms & Conditions, the game-specific rules shall prevail with respect to the conduct of that game.

9.1 Technical Malfunctions

pg62 is not liable for any losses or inconveniences arising from technical malfunctions, internet connectivity issues, server errors, or interruptions beyond its reasonable control. Where a technical malfunction is determined to have affected the outcome of a game round, pg62 reserves the right to void the affected round and refund the wager to the Player's Account.

9.2 Jackpots and Large Wins

Jackpot wins and wins above a threshold determined at pg62's discretion may be subject to additional verification before payment is released. This is a standard fraud prevention measure and does not indicate any irregularity with the Player's Account.

9.3 Incomplete Game Rounds

Where a game round cannot be completed due to a disconnection or technical fault, pg62's system will attempt to complete the round automatically in accordance with the applicable game rules upon reconnection. If the round cannot be resolved, the wager will be returned to the Player's Balance.

10 Prohibited Conduct

The following conduct is strictly prohibited on the pg62 Platform. Engaging in any of the following may result in immediate Account suspension, permanent closure, forfeiture of Balance and winnings, and reporting to PAGCOR or relevant law enforcement authorities:

• Registering more than one Account on the Platform
• Providing false, inaccurate, or misleading information during registration or verification
• Using the Platform while under the age of 21 years
• Attempting to exploit bugs, errors, or vulnerabilities in the Platform software
• Using automated software, bots, scripts, or other tools to interact with the Platform in a way not sanctioned by pg62
• Engaging in collusion, match-fixing, or any form of coordinated unfair play with other Players
• Depositing funds derived from illegal activity or attempting to use the Platform for money laundering
• Accessing or attempting to access the Platform from a jurisdiction where online gambling is prohibited
• Engaging in or facilitating chargebacks on legitimate transactions
• Threatening, abusing, or harassing pg62 support staff or other Players

11 Intellectual Property

All content available on the pg62 Platform, including but not limited to text, graphics, logos, game assets, software, audio, video, and the overall Platform design, is the exclusive intellectual property of pg62 or its licensors and is protected under Philippine and international intellectual property law.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Platform for personal, non-commercial gaming purposes only. You may not reproduce, distribute, modify, create derivative works from, publicly display, or commercially exploit any content from the Platform without prior written consent from pg62.

12 Account Suspension and Closure

12.1 Closure by the Player

You may request the closure of your pg62 Account at any time by contacting the support team via live chat. Before closing, you are encouraged to withdraw your remaining Balance. Accounts cannot be closed while a withdrawal is pending processing or while an open investigation is in progress.

12.2 Closure or Suspension by pg62

pg62 reserves the right to suspend or permanently close any Account with or without notice where: the Player has breached any provision of these Terms & Conditions; the Account is associated with fraudulent, deceptive, or illegal activity; KYC verification cannot be satisfactorily completed; or closure is required to comply with a PAGCOR directive or court order.

12.3 Effect of Closure

Upon closure of an Account for breach of these Terms & Conditions, pg62 reserves the right to retain any Balance in the Account as compensation for losses or administrative costs arising from the breach. Where closure is initiated by the Player without any breach, the remaining Balance (net of any outstanding Wagering Requirements) will be returned to the Player's verified payment method.

13 Limitation of Liability

To the maximum extent permitted by applicable Philippine law, pg62's total liability to you for any claim arising under or in connection with these Terms & Conditions or your use of the Platform shall not exceed the value of the Balance held in your Account at the time the claim arises.

pg62 shall not be liable for:

• Any indirect, incidental, consequential, or punitive losses or damages
• Loss of profits, revenue, or anticipated savings
• Losses arising from interruptions, delays, or unavailability of the Platform caused by circumstances beyond pg62's reasonable control, including force majeure events, telecommunications network failures, or acts of a third party
• Any losses arising from your failure to comply with these Terms & Conditions or from the use of your Account by an unauthorized third party where you failed to maintain adequate account security

14 Responsible Gaming

pg62 is committed to providing a safe and responsible gaming environment for all Filipino players. Gambling should be treated as a form of entertainment, not as a source of income or a means to resolve financial difficulties.

The following responsible gaming tools are available to all registered Players from within the Account settings:

• Deposit Limits — set daily, weekly, or monthly limits on the amount you can deposit into your Account
• Loss Limits — set a cap on the net losses you are willing to accept within a defined period
• Session Time Reminders — receive notifications when you have been playing for a specified duration
• Cooling-Off Periods — temporarily suspend your Account for a period of 24 hours, 7 days, 14 days, or 30 days
• Self-Exclusion — permanently or indefinitely exclude yourself from accessing the pg62 Platform for a minimum period of six months up to permanent exclusion

All responsible gaming tools take effect immediately upon activation. pg62 will not lift a self-exclusion or cooling-off period before its stated expiry, regardless of the Player's request to do so.

Players who are experiencing difficulties with gambling are encouraged to seek help through PAGCOR's responsible gaming program and other available resources in the Philippines. Players concerned about their gaming behavior may also contact pg62's 24/7 support team for confidential guidance.

15 Amendments to Terms

pg62 reserves the right to amend, update, or replace these Terms & Conditions at any time. Material changes will be communicated to registered Players via the email address on file or via a prominent notice on the Platform prior to the changes taking effect.

Your continued use of the Platform following the effective date of any amendment constitutes your acceptance of the revised Terms & Conditions. If you do not agree to any amendment, you must cease using the Platform and may request Account closure in accordance with Section 12.1.

The most current version of these Terms & Conditions is always available at pg62.cam/terms-conditions. The date of the most recent update is displayed at the top of this document.

16 Governing Law and Jurisdiction

These Terms & Conditions are governed by and construed in accordance with the laws of the Republic of the Philippines, including applicable PAGCOR regulations and ordinances.

Any dispute, controversy, or claim arising out of or relating to these Terms & Conditions, or the breach, termination, or invalidity thereof, shall first be submitted to pg62's internal dispute resolution process. Players must submit a written complaint to pg62 support before initiating any formal legal proceedings.

Where a dispute cannot be resolved through pg62's internal process, it may be escalated to PAGCOR's player dispute resolution mechanism. Both parties agree to submit to the exclusive jurisdiction of the competent courts of the Philippines for any matter that cannot be resolved through the foregoing processes.

17 Contact Information

For questions, disputes, or complaints regarding these Terms & Conditions or the operation of your pg62 Account, please contact the pg62 support team using the following channels:

• Live Chat: Available 24/7 via the chat widget on the pg62 Platform. Average response time: under 3 minutes.
• Email: [email protected] — responses within 2 hours during normal operations.
• Support Hours: 12:00 AM – 11:59 PM PHT, every day of the year.

Written complaints submitted via email should include your registered Account email address or mobile number, a clear description of the issue, and any supporting evidence where applicable. pg62 aims to acknowledge all formal written complaints within 24 hours and to resolve them within five business days.